Microsoft Exchange Online
Much like with Office 365, Microsoft Exchange Online and Dynamics CRM offer businesses the opportunity to track e-mail conversations in context to:
- Customer Service Cases
Outlook e-mails can often be mistakenly (or purposely) deleted, or can be wiped from Exchange based on your records retention rules. Since e-mail often contains a great deal of corporate memory for customer relationships, the loss of these e-mail exchanges can be a significant reason for company “brain drain”.