Microsoft Dynamics CRM Email Configuration
Though there are many client conversations which are still taking place on the phone and face-to-face meetings, e-mail tracking is a great option to have. Microsoft Dynamics CRM e-mail configuration helps your company to track conversations with clients with a few mouse clicks.
For continuity during opportunity conversations, support cases, and while transitioning between account reps, it pays to capture e-mail conversations in Dynamics CRM. It also simplifies compliance audits.
Microsoft Dynamics CRM offers a number of options for contact e-mail tracking: